Shipping Policy

At FreeCool.Store, We strive to provide reliable and timely delivery to all our customers. Please read the details below to understand how our shipping process works.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time & Delivery Estimates

  • Estimated delivery time:
    7–20 business days, depending on your location and local postal services.

Please note: Shipping times may vary slightly during peak seasons or due to customs clearance delays.

Shipping Countries

We currently ship to most major countries and regions. If you're unsure whether we ship to your location, feel free to contact us before placing your order.

Tracking Your Order

All shipments include a tracking number, which will be sent to your email as soon as the order is dispatched. You can track the status of your package anytime.

Customs & Duties

Some international orders may be subject to customs duties or import taxes. These charges (if any) are the responsibility of the customer and vary by country.

Delayed or Lost Shipments

In rare cases, packages may be delayed or lost due to reasons beyond our control (e.g., customs, local delivery issues, weather disruptions). If your order hasn’t arrived within 30 business days, please contact us, and we’ll do our best to assist or offer a solution.

Questions?

For shipping-related concerns or special delivery requests, please reach out via: