Frequently Asked Questions (FAQs)
Do you ship worldwide?
Currently, we offer shipping to a wide range of countries. Shipping availability will be shown at checkout based on your location.
How long does shipping take?
On average, orders are delivered within 8–18 business days, depending on your location. A tracking number will be provided once your order is shipped.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also contact us at Freecool.store@gmail.com for tracking support.
Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of purchase. After that, your order may already be processed and shipped.
What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged products.
Free returns apply only in cases where the product is defective, damaged upon arrival, or delivery was significantly delayed beyond the committed timeframe.
If the return is due to a change of mind or the product is damaged by the customer, the return shipping fee will be the customer's responsibility and a partial refund may apply.
Please refer to our Refund Policy for complete details.
What if my item arrives damaged or is missing?
Please contact us immediately with photos of the issue. We’ll work to resolve it quickly with a replacement or refund as appropriate.
Are your products unisex?
Yes! Our cooling wear and accessories are designed to be suitable for all genders.
Do your cooling vests require batteries or fans?
Some models come with built-in fans or are battery-powered, while others are passively cooled. Please refer to each product page for specific features.
How do I choose the right size?
Each product page includes a detailed size chart. If you're unsure, feel free to message us before placing your order.
How can I contact customer support?
You can reach us via:
Email: Freecool.store@gmail.com
Phone/Zalo/WhatsApp: +84 332 516 465
We're always happy to help!