Refund Policy

At FreeCool.Store, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Refunds

We accept refund requests under the following conditions:

Defective or Damaged Items: If you receive a product that is defective or damaged during shipping, we will provide a full refund or offer a replacement.

Incorrect Item: If the wrong item is delivered, we will issue a refund or send the correct product at no additional charge.

Change of Mind: If you simply change your mind about a product, we will accept returns within 15 days of receiving the item. The item must be unused and in its original condition, with tags still attached.

Return Process

Contact Us: Please email us at Freecool.store@gmail.com or call us at +84 332 516 465 within 15 days of receiving the item.

Provide Details: Kindly provide your order number and a description of the issue with the product.

Return Instructions: We will provide you with the return instructions and shipping address.

Return the Item: Once the return instructions are received, please return the item in its original packaging.

Refund Process: After we receive the returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method.

Non-Refundable Items

Products that have been used, altered, or damaged by the customer.

Sale items or products marked as non-returnable.

Refund Timeframe

Once the returned item is received and processed, your refund will be issued within 7–10 business days.

Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.